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  • What finishes do you offer?
    All our door knockers and house numbers are available in 5 finishes. Unlaquered Brass, Polished Brass, Matt Nickel and Polished Nickel and Black. Please see our guide to colour and finishes here
  • What size are your door knockers and house numbers?
    They vary in size. You can find all dimensions on the shop pages under the 'product details' section or on the installation guide
  • What are your door knockers and house numbers made from?
    Our knockers and numbers are cast in solid, recycled brass. Our Nickel finishes are also cast in solid brass but then coated in a layer of nickel plating. Our Black items are also cast in solid recycled bass and then powder coated in black. For more information on our finishes see here. For more information on our environmental pledge see here.
  • Do you do commissions?
    Currently we don't offer one off commissions as its lengthy and expensive process to develop an item. You can always contact us at contact@gipshillhardware.com to discuss in more detail.
  • How to I install my door knocker
    To see the installation information for each item, please see our Installation Guide. We provide all fixings required to install your door knocker and a handy template to aid easy installation.
  • What kind of door can the door knockers be installed on?
    Our door knockers are suitable for all wooden doors as well as on uPVC or composite doors, however we do recommend that you check with the manufacturer of your door if you are uncertain. Please see our Installation Guide for more information on how each item is installed.
  • What surfaces can I install house numbers on?
    House numbers can be installed on walls or on doors. They can also be mounted flush or floating. There are separate fitting instructions for both methods and we provide a easy to use template to aid installation. Please see our Apex Numbers Installation guide for more details.
  • How do I install my house number?
    Our house numbers can installed flush or with a floating mount. We provide all the fittings for both methods and a easy to follow template. See our installation guide for more details
  • What equipment will I need to install?
    It depends on the item. We give full details of equipment required for installing your item on our Installation Guide.
  • Do all fittings come included for my door knocker or house number
    Yes we supply all necessary fittings to attach your door knocker or house number. If you go to our Installation Guide, it shows you what is included with each piece.
  • How do I care for my door knocker and house number?
    We use brass for our knockers and house numbers due to the enduring beauty of the metal, excellent durability and ability to withstand exposure to weather. Due to this they require minimal aftercare. We have specific care instruction for each of our finishes on our Finishes Page
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  • What payment methods do you accept?
    We accept payment made by Paypal, Visa, MasterCard and Visa Debit as well as Klarna and ClearPay.
  • Do you ship internationally?
    Yes, we do. For full details, countries and prices, please see our delivery and returns page.
  • Is postage included with orders?
    For all postage costs, please refer see our Delivery page
  • How long will it take for me to get my item?
    We have the majority of the range in stock. However, there may be a slightly longer delivery time on certain pieces or on certain finishes. Please see the Dispatch Times tab on each listing for delivery time for your piece and finish. All our hardware is handmade in small batches.
  • What is your returns policy?
    Items may be returned for a full refund within 14 days of receiving your order. Please see more details here
  • Are your products sustainable?
    We're happy to say that all our products are made from recycled brass and therefore an extremley sustainable option for your house. For more information please see our Eco Pledge
  • Where are your items made?
    Our Front Door hardware are hand cast and hand finished in the UK. Our cabinet Handles and Pulls are hand cast and hand finishes in India, through our trusted partners.
  • Is your packaging recyclyable?
    Our packaging is 100% full recyclable or biodegradable. Our packing peanuts that we use to protect our pieces in transit are made from biodegradable soy. For more information please see our Eco Pledge
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